“What’s my line?” – Contact centres should tear up their scripts to deliver effective customer service, says Datapoint

Contact centres are in the spotlight again as the Employment Minister, Chris Grayling, used his speech to the Policy Exchange yesterday to argue for the repatriation of overseas call centres to the UK as a valuable means of job creation.

Press Release Distribution, “What’s my line?” – Contact centres should tear up their scripts to deliver effective customer service, says Datapoint