Tuesday, December 6, 2011

AT&T ranks worst in Consumer Reports carrier satisfaction survey for second straight year

AT&T ranks worst in Consumer Reports carrier satisfaction survey for second straight year

. AT&T has again received the lowest rating in Consumer Reports' annual wireless carrier customer satisfaction survey. Verizon Wireless won the top spot and its customers were most satisfied with its data service and staff knowledge. Verizon was followed by Sprint and T-Mobile USA. "Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service," Consumer Reports electronics editor Paul Reynolds said. "However, these carriers aren't for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.

Boy Genius Report, AT&T ranks worst in Consumer Reports carrier satisfaction survey for second straight year