NewVoiceMedia Feature Focus: Case-Based Routing

ContactWorld for Salesforce benefits the customer-driven service desk17 January, 2012: Customers calling the service or help desk using ContactWorld for Salesforce from NewVoiceMedia will now receive an even better level of service. The new case-based routing feature (a dynamic call-routing option) allows customers to quickly re-engage with the support agent or engineer that was handling their case rather than the generic support team.

Press Release Distribution, NewVoiceMedia Feature Focus: Case-Based Routing